Note Studio
FAQ
Why aren't you guys replying to my email?
We always try to reply in a timely manner, but if you don't hear from us in several working days, it's worth emailing us again,
in case your email has been routed to the wrong mailbox, and no human has seen it
- make sure that you are emailing the general support email (support@dogmelon.com.au), not an individual - sometimes individuals might be away.
- if you repeatedly get no reply for a week or two, we may be having trouble mailing you. With all the spam, increasingly aggressive spam filters detecting more false positives, and so on, we sometimes encounter an email address, or domain, which we just cannot get through to. Sometimes we are even incorrectly added to blacklists after sending things like update announcements to existing customers. Things like this affect our ability to get critical support emails through to customers. This is frustrating for everyone. If you think this might be happening to you, please try sending a private message to 'ant' or 'dan' on the Note Studio forum.
cox.net
If you're using a cox.net email address, your default settings do not allow you to receive email from us. For some reason
cox.net detect any emails from our ISP to be spam. We haven't been able to resolve this through contacting cox.net.
To change your account settings, log in to your cox site, go into "Internet Tools", and choose "Spam Blocker" (eg for the
Phoenix area: https://phoenix.cox.net/cci/internettoolsspamblocker), and turn down your spam settings.
att.net
We have been unable to get our IP off some secret unpublished blacklist yet. Any customers who registered a product using
an att.net or related email address, we are unable to provide you with email support or notices when free upgrades become
available. We are looking for ways to resolve this.